Attitude & mindset
1 = poor · 3 = developing · 5 = excellent
Punctuality & reliability
Attendance, on time, follows through
Communication & teamwork
Clarity, collaboration, responsiveness
Culture & values alignment
Embodies team culture, leads by example
Productivity & output quality
Volume, quality, consistency of work
Training completion rate
Modules completed, certifications, Biz Hub progress
Task delegation & ownership
Takes initiative, manages responsibilities
Skill growth & initiative
Seeks improvement, applies new skills
Revenue vs. target
Actual vs. set financial target
Rebooking rate
% of clients rebooked at appointment
Upsell & product sales
Retail and service upgrades generated
Incentives & bonuses earned
Progress toward incentive milestones
Manager action & next steps